Please grab a link to the Customer Hub here: https://go.pinpotential.com/updateinfo/

If your payment details are correct and up-to-date, you may need to contact your card issuer to let them know it is a non-fraudulent transaction.

We’ve sometimes seen failed payments when cards are reported lost or stolen, or if there are not enough funds at the time of the transaction attempt.

Please contact us at support@pinpotential.com if you need any help!